PPI FAQs2018-08-01T10:03:45+01:00

Things you need to know

I can’t remember ever paying PPI so why claim?2018-08-01T10:02:55+01:00

A vast majority of financial products sold prior to 2012 included Payment Protection Insurance. In some cases, it was hidden so well that the consumer was unaware of it being applied. Lenders have labelled PPI as Credit Card Repayment Protection, Mortgage Payment Protection Insurance and Personal Loan Protection, to name but a few. There is a high probability that you have been charged PPI so don’t wait, start your claim today – if you don’t check you could miss out on a potential financial redress.

Can I make a PPI claim on loans or cards that have been closed?2018-08-01T10:02:55+01:00

The simple answer is yes, you can still make a PPI claim on all financial products, whether they are still active or not.

I no longer have any paperwork relating to my loan/credit card/mortgage, can I still claim?2018-08-01T10:02:55+01:00

If you have the papers relating to your loan/credit card/mortgage then that helps us to speed up the process, but if you no longer have paperwork this isn’t a problem as we will request copies of all necessary documentation from the lender on your behalf.

Can I make multiple claims?2018-08-01T10:02:55+01:00

Yes, most people have had more than one financial product over the years. Clear Claims will search through your financial history to discover and reclaim your PPI on loans and credit cards.

How much will it cost me to make a claim with you?2018-08-01T10:02:55+01:00

Clear Claims will work on a No Win No Fee contract, without any upfront fees. If your PPI claim is successful then we will charge you 20% (plus VAT) of the total redress amount, which is invoiced to you after you have received payment from the lender.

Can I reclaim the PPI myself?2018-08-01T10:02:55+01:00

Yes, you certainly can make the claim yourself, it is not a complicated process. However, if you would prefer, our experienced team are at ease dealing with big lenders and arguing your case. We are also experienced with big lenders rejecting claims. Our team will give you every chance of a successful claim.

Do you have a complaints procedure?2018-08-01T10:02:55+01:00

Yes, we will acknowledge your written complaint with three working days and endeavour to resolve the issue within four weeks. We will keep you appraised of the situation at all times but, should we not be able to reach a resolution within the initial four weeks, we would require an extension of time to enable the matter to be closed effectively.

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Some Details About You

Select Your Lenders

Now please select all the lenders that apply to you.

American Express
Barclays Bank PLC
Black Horse
Bradford & Bingley
Britannia Building Society
Capital One
Cardif Pinnacle
Central Capital
Cheshire Building Society
Clydesdale Bank PLC
Co-Operative Bank
Coventry Building Society
First Direct
First Plus
Future Mortgages
G E Money
HFC Bank Ltd (HSBC Finance)
Kensington Mortgages
Lloyds TSB Personal Loans
Lombard Bank Ltd
Marks & Spencer Money
MBNA Europe Bank Limited
Mortgage Express
Nemo Personal Finance
Northern Rock
Picture Loan
Platform Home Loans
Redstone Mortgages
Royal Bank of Scotland PLC
Sainsbury’s Bank PLC
Santander UK PLC
SPPL - Southern Pacific Personal Loans
Tesco Bank
UCB Home Loans
West Bromwich Building Society
Yorkshire Building Society
Any other lenders not listed above please enter below.

More About You


Previous Last Name

Is there a previous last name that your lenders may hold for you?*

Please enter your last name below.

Previous Addresses

Are there any previous addresses your lenders may hold for you?*

If YES please enter your previous address below.

Joint Loans or Mortgages

Have you had any loans or mortgages in joint names?*

Joint Claimant's Details

We will check all of your credit in joint names as well as your own name. This will help us find as much PPI for you as possible.

Please enter the joint account holder's details. (We don't do claims for beneficiaries or executors on behalf of deceased people. If it won’t be possible to get the joint account holder’s signature, please proceed with a PPI check in your name only)

We will proceed with a check in just your name. Some lenders will investigate your half of a joint claim and issue a 50% refund if successful. Others will require authority of both parties, but we will keep you updated either way.

Contacting You

How Shall we Send Your Form?

We are going to send you a short form to sign to enable us to carry out the free PPI Check on your behalf.*

We'd love to be able to do this purely online, but the banks don't let anybody do this without a signature.

Further Offers & Information

Are you happy to receive further offers and information directly from Clear Claims Management Ltd? Please tick the following boxes to confirm which methods you are happy to be contacted by:

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